Privacy Policy

This policy applies to our public marketing website and to the information you share with us through it — for example, when you submit a contact or service-request form, subscribe to our newsletter, or email us directly.

It does not govern the internal software, apps, or systems we build for our clients under separate agreements; those are covered by the relevant project contract and any privacy notice provided for that specific product. It also does not cover third-party websites or services that we may link to, which have their own privacy policies.

We collect two broad categories of information: information you provide to us directly, and information that is collected automatically when you use our website.

Information you provide to us. When you fill in a form, subscribe to our newsletter, or contact us, you may give us details such as your name, email address, phone number, company name, the type of service you are interested in, your budget range, and the contents of your message. Please share only the information you are comfortable providing, and avoid sending sensitive personal data that we have not asked for.

Information collected automatically. When you browse our website, we and our service providers may automatically collect certain technical information, including your device and browser type, operating system, the pages you view and how you interact with them, referring pages, approximate location derived from your IP address, and the date and time of your visit. This information is gathered through cookies and similar technologies, server logs, and analytics tools. Where we store your IP address in connection with a form submission, we keep it in a hashed (irreversible) form to help prevent abuse rather than to identify you.

We use the information we collect for legitimate business purposes, including to:

• Respond to your enquiries, prepare quotes, and discuss potential or ongoing projects.
• Send you the service confirmation and follow-up communications you would reasonably expect after contacting us.
• Deliver our newsletter and marketing updates where you have asked to receive them.
• Operate, maintain, secure, and improve our website and the experience we offer.
• Understand how our website is used so we can make it better, using aggregated and analytical insights.
• Detect, prevent, and respond to spam, fraud, security incidents, and misuse of our forms.
• Comply with our legal obligations and enforce our terms and agreements.

We do not use your information to make decisions that produce legal or similarly significant effects about you through automated means without human involvement.

We use cookies and similar technologies to make our website work, to remember your preferences (such as your language and light or dark theme), and — with your consent — to understand how the site is used and to measure the performance of our content and campaigns.

We group these into essential cookies, which are necessary for the website to function and are always on, and non-essential cookies, which include analytics and marketing tags managed through a tag manager (for example, web analytics and advertising pixels). Non-essential cookies are only set after you accept them.

When you first visit, our cookie banner lets you accept all cookies or keep only the essentials, and you can change your choice at any time through the cookie preferences. If you reject non-essential cookies, the website will still work, but some analytics and marketing features will not be active. You can also manage cookies through your browser settings, though blocking essential cookies may affect how the site behaves.

We do not sell your personal information, and we do not rent or trade it. We share information only in the limited circumstances described below.

Service providers. We work with trusted third parties that help us run our website and business — for example, hosting and infrastructure providers, email and communication services, analytics tools, tag and pixel platforms, and customer-relationship or marketing tools. These providers process information on our behalf and only as needed to provide their services to us.

Legal and protection. We may disclose information when we believe in good faith that doing so is necessary to comply with the law or a valid legal request, to enforce our agreements, or to protect the rights, safety, and property of Elenode, our clients, our users, or the public.

Business transfers. If Elenode is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to the protections described in this policy.

We keep personal information only for as long as it is needed for the purposes set out in this policy, after which we delete it or anonymise it.

For enquiries and leads, this generally means keeping your details for as long as we are in contact about a potential or active project, and for a reasonable period afterwards to maintain our business records and respond to any follow-up. For newsletter subscribers, we keep your details until you unsubscribe. We may keep certain information for longer where we are required to do so by law or to resolve disputes and enforce our agreements.

We take the security of your information seriously and use reasonable technical and organisational measures designed to protect it against unauthorised access, loss, misuse, and alteration. These include encryption of our website traffic, access controls, and secure handling of form submissions.

No method of transmission over the internet or of electronic storage is completely secure, however, so while we strive to protect your information we cannot guarantee absolute security. Please help keep your information safe by sending us only the details that are necessary and by contacting us promptly if you believe your information may be at risk.

Depending on where you live, you may have rights over your personal information. Subject to applicable law, these can include the right to:

• Access the personal information we hold about you and request a copy.
• Correct information that is inaccurate or incomplete.
• Request deletion of your information.
• Object to or ask us to restrict certain processing.
• Withdraw your consent at any time, where we rely on consent (for example, for non-essential cookies or marketing).
• Unsubscribe from our newsletter and marketing messages at any time, using the link in our emails or by contacting us.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before acting on your request, and we will respond within the time required by applicable law. Exercising your rights will not result in any unfair treatment.

We operate primarily in the MENA region and may serve clients internationally. The service providers we rely on may store and process information in countries other than your own, where data-protection laws may differ from those where you live.

Where information is transferred across borders, we take reasonable steps to ensure it remains protected in line with this policy and applicable law, including by working with reputable providers that maintain appropriate safeguards.

Our website and services are intended for businesses and adults, and are not directed to children. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.

Our website may contain links to third-party websites, tools, or resources that we do not own or control — for example, our social media profiles or partner sites.

This Privacy Policy does not apply to those third parties. We are not responsible for their content or privacy practices, and we encourage you to review the privacy policy of any website you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Last updated” date at the top of this page.

If we make significant changes, we will take reasonable steps to let you know, where appropriate. We encourage you to review this page periodically. Your continued use of our website after an update means you accept the revised policy.

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your information, we are happy to help.

You can reach us by email at [contact email], or by post at [Company legal name], [registered address]. We aim to respond to privacy enquiries promptly and within the time required by applicable law.